Policies
CHECK-IN PROCEDURES
Please check in between 3 and 6 PM. If you would like an early (12-3 PM) or late (6-8 PM) check-in, please speak with us to make arrangements in advance. Check-out time is noon.
When you make a reservation with us, you are entering into a verbal contract that is somewhat different from a hotel reservation. Hotels overbook on the assumption that guests may not show up. We only have six rooms, so in our case, if you reserve a room, we guarantee that you will have accommodations. You, as our guest, guarantee payment subject to the cancellation policy stated below and any terms that are agreed upon over the telephone or Internet. Each reservation must be guaranteed with advance deposit by MasterCard, Visa, Discover or American Express. One night or 50% of your total stay (whichever is greater) is required as a deposit.
Cancellations require a 21-day notice, and will be subject to a rebooking fee of $35. Within 21 days of your reservation start date, the deposit will be forfeited, unless the room can be rebooked. Early departures from your original reservation are also included in this cancellation policy. A 'no-show' with no cancellation is subject to be charged for the entire stay.
PAYMENT OPTIONS
We are happy to accept Visa, MasterCard, Discover, American Express and cash.
NON-SMOKING AND DAMAGES POLICY
We are a NON-SMOKING inn, including the porches and grounds. Failure to comply with our policy in your room will result in a $300 service charge to clean your room.
Any damage to the rooms or articles in the rooms caused by neglect on the part of a guest will be the responsibility of the guest and appropriate charges for the repair or replacement of damages will be charged to the room.
PET POLICY
Well-behaved dogs/cats of a moderate size are allowed in the Carolina Suite and Honeymoon Room. A $25 charge per night/per animal will be added to your room rate. We offer water bowls and treats in your room. We expect that you would treat our home as you would your own home and respect our pet policies. All pets must be current on yearly shots and flea prevention regimen. “Deposit” clean–up bags are offered and expected to be used when walking your dog. Extra towels and sheets are provided to cover and protect our furniture.
We ask that you crate your pet if you plan on leaving it alone for an extended period during your stay. Please make sure that your pet is familiar with traveling away from home and will be comfortable (and quiet) if left alone while you are out exploring Asheville. An emergency contact number (your cell phone) must be provided to us, should we need to contact you while in Asheville. Please talk to the innkeeper before you arrive if you need to arrange to have your dog walked during your stay.
Click here to see a copy of the Pet Terms and Conditions you’ll be asked to review and initial upon check-in.
CHILDREN POLICY
Due to the size of our dining room, we cannot accommodate children under the age of 10 years. We respect that most of our guests come to our inn for a romantic getaway and have made prior arrangements to spend quality time away from their children.
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